Privacy Policy

1. General Information

Thank you for visiting Maison Boréale. Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website.

We comply with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and, where applicable, the General Data Protection Regulation (GDPR) in the European Union.

Personal information means any information that can be used to identify an individual, either directly or indirectly.

2. Data Controller

The entity responsible for the collection and processing of personal information is:

Maison Boréale
Email: support@maison-boreale.com

We determine the purposes and methods of processing personal information and ensure it is handled responsibly and securely.

Our website uses SSL/TLS encryption to protect data transmission. You can recognize a secure connection by the “https://” prefix and the lock symbol in your browser.

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

3. Information Collected Automatically

When you browse our website, certain technical information is automatically collected to ensure proper operation and security. This may include:

Pages viewed
Date and time of access
Amount of data transferred
Referring website or source
Browser type and operating system
IP address (anonymized where possible)

This information is used solely to maintain website performance, security, and functionality and is processed based on our legitimate business interests.

4. Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience and operate our online store.

Some cookies are strictly necessary for website functionality, such as remembering items in your shopping cart. Other cookies help us understand how visitors interact with our site or support marketing activities.

Where required by law, optional cookies are used only with your consent. You may manage or withdraw your consent at any time through your browser settings or our cookie banner. Please note that disabling cookies may limit certain features of the website.

5. Contacting Us

If you contact us by email or through a contact form, we collect the personal information you choose to provide. This information is used solely to respond to your inquiry and for related administrative purposes.

Personal information provided for contact purposes is retained only for as long as necessary to address your request, unless legal obligations require longer retention.

6. Orders, Accounts, and Contract Fulfillment

When you place an order or create a customer account, we collect personal information necessary to process your purchase, manage delivery, and provide customer support.

This processing is required to fulfill our contractual obligations. You may request deletion of your customer account at any time. Certain information may be retained to comply with legal and accounting requirements.

7. Email Communication and Marketing

7.1 Newsletter

If you subscribe to our newsletter, we will send you updates about products, collections, and promotions. Subscription is voluntary and confirmed through a double opt-in process. You may unsubscribe at any time using the link provided in each email.

7.2 Existing Customers

If you have previously made a purchase, we may contact you with information about similar products or services. You can opt out of these communications at any time.

8. Payments and Shipping

To complete your order, necessary personal information is shared with payment service providers and shipping partners. This information is used exclusively to process payments and deliver your order.

Third-party payment providers process data under their own privacy policies and security standards.

9. Reviews and Feedback

With your consent, we may send a one-time email inviting you to share feedback about your purchase. Participation is voluntary, and consent may be withdrawn at any time.

10. Analytics, Advertising, and Social Media

We may use analytics tools to better understand how visitors use our website and to improve our services. Data is processed in aggregated or anonymized form where possible.

Our website may include links or integrations with social media platforms. Personal information is only shared with these platforms if you actively interact with their features.

11. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data, subject to legal requirements
Withdraw consent for certain processing activities
Object to the use of your information for marketing purposes

To exercise any of these rights, please contact us at support@maison-boreale.com.

12. Complaints and Oversight (Canada)

If you have concerns about how your personal information is handled, you may contact us directly. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

13. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements. Once no longer required, data is securely deleted or anonymized.

14. Contact Information

For any questions about this Privacy Policy or our privacy practices, please contact:

Maison Boréale
Email: support@maison-boreale.com