Shipping Policy

Order Preparation

At Maison Boréale, every order is prepared with attention to detail to ensure it meets our quality standards. Orders are typically processed within 1–3 business days before being shipped.

Orders placed on weekends or Canadian public holidays will be processed on the next business day.

Delivery Timeframes

Estimated delivery times generally range between 5–15 business days, depending on the destination and shipping conditions.

We work with reliable international and domestic carriers to ensure safe and timely delivery. Once your order has been shipped, you will receive a confirmation email containing tracking details so you can follow your shipment.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.

Shipping Costs

We are happy to offer free standard shipping on all orders, with no minimum purchase required. All shipping costs are fully covered by Maison Boréale unless otherwise stated.

Placing an Order

To place an order on our website:

Select your preferred items and add them to your shopping cart
Proceed to checkout and review your shipping information carefully
Choose a secure payment method and complete your purchase

All payments are processed through encrypted systems to protect your personal and payment information.

After checkout, you will receive an order confirmation email for your records.

Delays & Product Availability

While we do our best to meet estimated delivery times, shipping schedules may occasionally be affected by high-demand periods, weather conditions, or global logistics disruptions.

If there is a significant delay or an item becomes unavailable after your order is placed, our team will contact you with an update as soon as possible.

Customer Support

If you have questions about shipping, delivery, or special requests, please reach out to our Customer Support Team:

Maison Boréale
Email: support@maison-boreale.com

We are always happy to assist you.